Also see:  Domestic Abuse | National Support | Home Schooling & Activities | Young People Only | Criminal Scams | For Your Pets

For Local Government information, please visit this page

Somerset Mindline

Mindline is a confidential listening service which provides a safe place to talk if you, or someone you know, is in distress. We can also give basic information about mental health and local support services.

Our listeners treat all callers, regardless of background, in a non-judgmental way with dignity and respect. When our lines are busy, or closed, our switchboard can connect you to our sister service, the Samaritans.

Call Mind in Somerset on 01823 276 892 – 9am to 11pm Monday to Friday, 8am-11pm Saturday & Sunday


Whatever you’re going through, call us free any time on 116 123 or click here

Somerset Survivors

Working together to reduce domestic abuse in Somerset

Do you want to talk to someone about domestic abuse?
Contact the Somerset Domestic Abuse Support helpline: 0800 69 49 999

Or email the Somerset Integrated Domestic Abuse Service
General Enquiries:
Opening Hours – 8am to 8pm Monday to Friday and 9am to 1pm Saturday/Sunday.


If you or someone you know is in immediate danger, please always call the Police on 999

Shepton Mallet Salvation Army Foodbank

Shepton Mallet Foodbank gives emergency food parcels to those referred to us by local support agencies.  All items are donated by people from the local community.  Old Magistrates Court, 21 Commercial Road Shepton Mallet BA4 5BU. Phone: 01749 347130

Citizens Advice Mendip

Although the Citizens Advice offices are closed, advisors are working remotely.

If you have concerns about your tenancy agreement, your finances or anything affecting your life or your family, Citizens Advice is often the best first contact.

Call the helpline of 03444 88 96 23 (9am – 5pm Mon – Fri) or email:  Check their website Coronavirus page

For advice on claiming Universal Credit, call 0800 144 8444

Post Office – Pension Advice

If you usually collect your pension from the Post Office in RS McColl and you are staying at home. please do not give your card and PIN to anyone else.
Phone the Post Office helpline for advice on how you can appoint a trusted person or carer to collect your pension for you.  Post Office helpline: 0345 722 3344

Corona Helpers

We’re working with local groups and organisations to coordinate your offers of support. This will help make sure everyone receives the help they need.  You can offer help and you can request help with:

  • Grocery shopping
  • Calls to combat loneliness
  • Collection of medicines
  • Walking the dog
  • Tutoring

Details here

Topping Up Energy Key / Cards

If you are having trouble topping up your energy, there is a helpline for you to call.
Run by the Centre for Sustainable Energy the number is 0800 082 2234

Spark Somerset

We’re working to support Somerset communities to respond to COVID-19, and will share the latest information, best practice guidance for groups and useful resources.

Details here Tel: 01460 202970


One for all the pregnant couples:

Home Start West Somerset are very kindly opening up their virtual antenatal classes to the rest of Somerset. That means all the pregnant couples in Shepton can access these brilliant FREE classes, from the comfort of your own sofa!

Bump-Start Co-ordinator: Debbie Roger – email: Tel: 01643 707304 Mob: 07342 237876


Mendip Health Connections

Offering support in developing your knowledge, skills and confidence in order to help you better manage your long-term health conditions. Check their website or call 01373 468368 .

Shepton Mallet Benefice Churches

Serving Shepton Mallet, Cranmore and Doulting Parishes including St Peter and St Paul Church in Shepton.  Website

Rector: Revd Jonathan Hunter Dunn  01749 342420

Parish Office:  Helen Bennett  01749 342163

Note that the parish office is closed until further notice. Please email Helen Bennett or call during office hours.

Sunday Services are now streamed live at 11.00. See here for more details of how to watch

Somerset Community Foundation

Our coronavirus fund is now open to all local charities and community organisations helping the most vulnerable in our communities. Grants up to £10k with a 3 working day turnaround.

By 31st March, £275,000 had been raised for our Somerset Coronavirus Appeal

The Somerset Coronavirus Appeal, launched by Somerset Community Foundation (SCF) to fund local charities and community organisations supporting those in most urgent need during the coronavirus (COVID-19) outbreak, has grown to over £275,000 in just over a week.

Darshill & Bowlish Conservation Society

A community group serving the 103 households within the hamlets of Darshill and Bowlish.  If anyone in Darshill and Bowlish has a problem with getting their shopping, getting to a cash machine, visiting the library, paying their newspaper bill at McColls, collecting a prescription, etc then you can be put in contact with local residents who have offered to help.

Telephone: 01749 344154 (8am – 8pm)

E-Mail to:

We Hear You (WHY)

Cancer counselling charity We Hear You (WHY) is continuing to offer free professional counselling to anyone in Shepton Mallet affected directly or indirectly by cancer and life-threatening conditions.

This includes those affected by coronavirus.

In addition to one-to-one counselling delivered by telephone or the Zoom video platform, WHY are still supporting around 100 people each week over the phone or online.

To refer yourself for one-to-one counselling with We Hear You, or to book a place for a future WHYoutdoors taster day or WHYbemindful course, email or call 01373 455255.

Somerset Prepared

Somerset Prepared is a multi-agency partnership working closely with communities to deliver advice, support and training to help enhance local resilience to emergencies. The partnership is made up of many organisations able to provide advice, guidance and support to help you develop local initiatives that enhance resilience to emergencies.

Our aim is to promote and support community resilience across Somerset by:

  • Raising awareness of local risk within Somerset amongst partners, communities and businesses;
  • Providing advice, guidance and support to locally led community resilience initiatives;
  • Providing resilience networking and information sharing platforms for community groups through meetings, events and supporting technology;
  • Supporting partner agencies in delivery of community resilience initiatives; and
  • Sharing information and coordinating activity between member organisations.

Our full membership includes:

Additional organisations delivering local projects such as charities, voluntary agencies and utility providers are invited and encouraged to do so in coordination with the partnership.

For more information on the work we do please follow the links below. For tips and advice on developing local initiatives see our Get Involved pages. You can also visit our YouTube channel for videos on how you can be prepared.