Also see: Contact Us | Local Villages

For Local Support information, please visit this page

Somerset County Council

In response to the government’s announcement that 1.5m of the most at risk people will be asked to self-isolate for at least 12 weeks, Somerset County Council have been asked by national government to identify and look after Somerset’s most vulnerable people.

Schools in Somerset are working to keep open or find alternative provision for children of key workers and vulnerable children.

National and local advice and information

The latest coronavirus updates can be found here

Mendip District Council

Mendip District Council offices are now CLOSED. Many of our services can be accessed online and you can still contact us via phone 0300 303 8588.  Visit the website

Information on coronavirus (COVID-19) including updates, information and guidance for Mendip Residents, Parishes, Communities, Businesses and Employers here

Shepton Mallet Town Council

Information on all non-emergency council services, call 07743 217366 (9am – 5pm Mon – Fri)

Email: or visit the website

For Shepton Mallet Coronavirus Network call Freephone 0800 0614089 (8am – 10pm every day)

0300 790 6275

For anyone in Somerset who needs coronavirus-related support, Somerset County Council and all the District Councils including Mendip now have a single phone number 0300 790 6275 for anyone in Somerset who needs Coronavirus-related support from their councils.

The Somerset Coronavirus Support Helpline number will make it easier for people access any local authority help they may need, including emotional support, in the current crisis.

It links the district and county council contact centres and will be operating seven days a week, 8am to 6pm. The district and county councils’ usual phone numbers for non-Coronavirus related issues will be running as normal alongside the new number.

The new number won’t cover medical advice. People will need to continue to use the 111 NHS online service and only ring 111 if they cannot get help online.

Anyone who can’t find help from local networks and volunteers can use the new number to get help and advice around:

• Personal care and support including food and delivery of prescriptions
• Support for the homeless
• Emotional support if you’re feeling worried or anxious
• Transport to medical appointments
• Waste collection and disposal
• Financial support

The 0300 790 6275 number is being staffed by the five councils in Somerset and will be available seven days per week 8am – 6pm.