Also see:  Dental Services | Stay HealthyGetting Tested 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Shepton Mallet’s Grove House Surgery and The Park Medical Practice have each had to change the way appointments are run in response to the recent developments in the spread of the Covid-19 virus. The changes at both practices have been carefully considered with a view to keeping patients and staff at both surgeries as safe and healthy as possible. Both practices are trying to minimise the risks associated with the virus whilst continuing to provide a service to meet patients’ needs.

Grove House Surgery

West Shepton, Shepton Mallet, Somerset, BA4 5UH
Appointments: 01749 342863 Urgent Calls: 01749 342314

In view of the current COVID-19 pandemic we are taking precautionary measures to minimise unnecessary face-to-face contact to protect both patients and staff. Our clinicians will assess all patients first by telephone appointment. If a face-to-face appointment is deemed necessary, please arrive exactly at your specified appointment time (not before) and expect a shortened face-to-face appointment, only for the purposes of the clinical examination. Please then leave the surgery promptly and await a telephone call or SMS message from the clinician to explain any subsequent plan. Thank you in advance for your co-operation during this time.

We respectfully request that patients allow seven days for the surgery to authorise repeat prescriptions. This is a temporary measure to help us cope with the additional demands on the NHS services during the coronavirus pandemic. We will also be encouraging patients to order their prescriptions online whenever possible.
Please call 01749 342314 if you would like to request a GP telephone appointment or if you need to cancel an existing appointment.

Park Medical Practice

Park Medical Practice, Cannards Grave Road, Shepton Mallet, BA4 5RT
Tel: 01749 334383

In line with the latest Government guidance in order to delay the spread of the coronavirus we need to minimise the number of patients coming to the surgery. We will therefore be moving to a total Same Day system of appointments. NO APPOINTMENTS WILL BE BOOKED IN ADVANCE.

Call the surgery on the day you need to be seen and you will be placed on a list to be contacted by one of the clinicians who will ring you back. DO NOT COME TO THE SURGERY UNLESS YOU HAVE BEEN SPECIFICALLY ASKED TO DO SO BY ONE OF OUR STAFF.

During this exceptional period we will be taking repeat prescription requests over the phone.
Use our Online Consultation System to let us know about your medical problem – and also to ask our admin team a question. Click here for Online Consultations with the Surgery. You can expect a prompt response if you contact us during our Same Day Service hours.

Both local GP practices would like to thank the Shepton Mallet community for your understanding in this matter and hope that together, we can all help make this very difficult time a little easier to bear.

Shepton Mallet Treatment Centre

Shepton Mallet Treatment Centre, Old Wells Road, Shepton Mallet BA4 4LP
Tel: 0333 321 8278 Website:

Along with all Independent Sector healthcare providers, we will be supporting NHS England by providing essential support to NHS Hospitals during the coronavirus crisis. As a result, unfortunately, we have to cancel the elective services we offer to our patients. If you have an appointment, somebody will be in touch as soon as possible to discuss. Please bear with us whilst our phone lines are extremely busy and we work through speaking to each individual patient.

For any queries, please view our current status and advice on our COVID-19 (Coronavirus) information page.

Ward visits: We will be unable to accept any visitors to our inpatient ward. Please contact the centre for updates on your relatives.

Discharge of patients: We will contact you when the patient is ready for discharge. Please report to reception, via telephone, that you have arrived and then wait in your car for the patient to be brought downstairs and outside by ward staff.

Incoming patients: If you have an appointment with us somebody will be in touch to discuss. All surgical and pre-operative consultations are cancelled until further notice.

Shepton Mallet Community Hospital – Minor Injuries Unit

Tel: 01749 342931 Open 8am to 9pm every day (note last registration at 8.30pm)

If you have an illness which is not life threatening, you should always contact your GP’s surgery first. If the Minor Injuries Unit is closed (i.e. night) they will have a message giving details of telephone numbers to the out of hours service, NHS 111 etc.

If you have an injury that is not serious, you can get help from the local Minor Injuries Unit (MIU) that is based at Shepton Mallet Community Hospital. They are open every day from 8am to 9pm with last registration at 8.30pm. They can help with injuries such as strains and sprains, broken bones, minor burns/scalds, minor head injuries, lacerations and wound infections, minor eye injuries, and insect and animal bites.

The Minor Injuries Unit is staffed by nurses, and no appointment is necessary. Both children and adults can be treated. X-rays are done between 9am and 5pm and they can also refer (adult) patients to a fracture clinic that is also held at the hospital.

For more serious injuries or life threatening illnesses you may be directed to an accident and emergency department of a larger district general hospital in Bath, Yeovil or Taunton.

Dental Emergencies

If you are not registered with a dentist and you are in pain, email or call the dental helpline on 0300 123 7691. Visit the website for more info.

Shielding at home

Some people will receive a letter from the NHS to say they should take extra steps to protect (or ‘shield’) themselves because of an underlying health condition. This is for people who are at very high risk of severe illness from coronavirus.

If you think you or someone you care for is likely to fall into this category please wait for a letter. Although the national guidance says that most people should receive their letters by Sunday 29 March 2020 please note that it is more than likely that it will take a few days longer for letters to arrive at people’s homes.

If you have not received a letter or been contacted by your GP, please call your surgery for advice.
The NHS has put in place measures to ensure the safety of all patients and NHS staff whilst also ensuring services are available to the public as normal.

General Information

The situation is changing daily. Please be assured the doctors, nurses and the staff at GP surgeries are doing all they can to protect patients and staff.

As there will be daily updates from the Government, patients are advised to use the websites (links below) to keep updated. To minimise the spread of coronavirus and manage the increase in demand on NHS services, please check these websites before ringing the surgery with any concerns or questions regarding the coronavirus outbreak.

To keep up to date with the latest information on COVID-19, please visit the following websites:

If you suspect you have contracted coronavirus (Covid-19)

DO NOT go to a GP surgery, dental surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

If you have any concerns that you may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  This information can be accessed here

Check online at and at for advice on your travel and contact history and the latest COVID-19 information before attending your local GP surgery.

For further information see Getting Tested